Agent Privacy Policy

1. Information We Collect

1.1 Agent Registration Information

When you apply to become an agent, we collect:

• Personal Details: Full name, email address, phone number, date of birth
• Business Information: Company name, business address, tax identification numbers
• Professional Background: Experience, qualifications, references
• Identity Verification: Government-issued ID documents, business licenses
• Financial Information: Bank account details for commission payments

1.2 Account Activity Data

During your use of the agent portal, we collect:

• Login times and session duration
• Campaigns created and managed
• Client interactions and communications
• Commission earnings and payment history
• Support requests and correspondence

1.3 Technical Information

We automatically collect certain technical data:

• IP addresses and device identifiers
• Browser type and operating system
• Page views and navigation patterns
• Error logs and performance metrics

2. How We Use Your Information

Purpose	Data Used	Legal Basis
Agent Verification	Identity documents, business licenses	Contract performance
Commission Payments	Financial information, earnings data	Contract performance
Account Security	Login data, IP addresses	Legitimate interest
Customer Support	Contact information, support history	Contract performance
Legal Compliance	All collected data as required	Legal obligation

2.1 Primary Purposes

• Identity Verification: Confirming your identity and business credentials
• Account Management: Providing access to agent portal and tools
• Commission Processing: Calculating and distributing earned commissions
• Performance Monitoring: Tracking agent performance and client satisfaction
• Training and Support: Providing resources and assistance

2.2 Secondary Purposes

• Improving our agent portal and services
• Developing new features and tools
• Conducting business analytics and reporting
• Ensuring platform security and fraud prevention

3. Information Sharing and Disclosure

3.1 When We Share Information

We may share your information in the following circumstances:

• Service Providers: Third-party processors for payments, verification, and technical services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect rights, property, or safety of QuickMarkr, agents, or clients

3.2 Third-Party Service Providers

We work with carefully selected service providers who assist with:

• Payment processing (banks, PayPal, Stripe)
• Identity verification services
• Cloud hosting and data storage
• Email and communication services
• Analytics and performance monitoring

4. Data Security and Protection

4.1 Security Measures

We implement comprehensive security measures including:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular data protection and security awareness training
• Incident Response: Comprehensive breach detection and response procedures

4.2 Data Retention

We retain your information for the following periods:

• Active Agent Data: Throughout your agent relationship plus 7 years
• Financial Records: 10 years from last transaction (tax/audit requirements)
• Identity Documents: 5 years from account closure
• Marketing Preferences: Until you withdraw consent
• Technical Logs: 24 months for security and performance analysis

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of all personal information we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information in certain circumstances
• Objection: Object to processing based on legitimate interests

5.2 Exercising Your Rights

To exercise your privacy rights:

1. Log into your agent portal and visit the Privacy Settings section
2. Email us at privacy@quickmarkr.com with your request
3. Call our privacy helpline at +1 (555) 123-4567

We will respond to your request within 30 days and may require identity verification for security purposes.

6. Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic portal functionality
• Performance Cookies: Help us analyze and improve portal performance
• Functionality Cookies: Remember your preferences and settings
• Security Cookies: Protect against fraud and unauthorized access

7.2 Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may limit portal functionality.

8. Children's Privacy

Our agent program is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

10. European Data Protection (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including those listed in Section 5 above, plus:

• Right to withdraw consent at any time
• Right to lodge a complaint with your local supervisory authority
• Right to an explanation of automated decision-making

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify relevant authorities within 72 hours (where required)
• Inform affected agents without undue delay
• Provide clear information about the breach and remedial actions
• Offer appropriate support and protection measures

12. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will:

• Notify you of material changes via email or portal notification
• Provide 30 days' notice before changes take effect
• Maintain previous versions for your reference
• Allow you to withdraw from the program if you disagree with changes

13. Contact Information